At All In One Checkout, we focus on providing dependable support alongside our WooCommerce checkout solutions. This policy outlines how our support system works and what you can expect when you need assistance.
Support Hours
Our support team is available during the following hours:
- Saturday to Thursday: 9:30 AM – 6:00 PM (GMT+6)
- Friday and public holidays: Closed
Any requests submitted outside these hours will be reviewed on the next working day.
Language of Support
All support communication is handled in English.
To help us assist you faster, please explain your issue clearly and include helpful details such as screenshots, error messages, or steps to reproduce the problem.
Who Can Get Support
Support is available for users with an active license of our premium plugin.
If your license has expired, support access will be temporarily unavailable until the license is renewed.
Where to Contact Us
We provide support only through our official ticket system.
We do not offer support through:
- Social media channels
- Phone calls or messaging apps
- Community or third-party forums
Before submitting a request, we suggest reviewing our documentation and guides, as many common questions are already covered there.
Response Time
We aim to reply to all support tickets within 24 business hours.
In some cases, response times may vary depending on the complexity of the issue or support volume, but we always try to respond as quickly as possible.
What We Support
Our team can help you with:
Plugin Setup Guidance
Assistance with installation and initial configuration to get started smoothly.
Feature Usage Help
Clarification on how different checkout features work and how to use them effectively.
Issue Troubleshooting
Help with problems where features are not working as expected.
Bug Reporting
Identifying and confirming issues related to the plugin’s functionality.
What Is Not Covered
Support does not include the following:
- Custom feature development or code changes
- Issues caused by third-party themes or plugins
- Complex integrations outside the plugin’s intended scope
- Requests from users without an active license
If you need help before purchasing, feel free to contact us and we will guide you as much as possible.
Handling Bugs
If you discover a bug, please report it through our support system with complete details.
Our team will review the issue, assess its priority, and work on a fix. Once resolved, the update will be included in a future release, and you will be informed accordingly.
Extra Assistance
For requests beyond standard support, we may provide general recommendations. However, extended customization or development services are not part of our support offering.
Final Note
We are committed to helping you get the best results from All In One Checkout. Our goal is to provide clear answers, practical solutions, and a smooth support experience